I want everyone who buys our artisan chocolate to have a great experience whether you’re buying from our website or from one of our specialty retail partners. That’s a good goal for any small business and it will always be our goal here at Mayana Chocolate.
I make mistakes... There, I said it. As a new mom (Isaac is almost 8 months already!) and a small business owner, I have made a few customer service mistakes; But when I heard that one of our online shoppers had a negative “Give Chocolate” experience I was mortified.
The story: We have a new candy bar flavor called Heavens to Bacon and it features, yep, BACON! There's been a lot of buzz on social media about it. "Where can I get this new bar?!" On Facebook, I answered one particular chocolate and bacon lover’s inquiry by telling her she can "get them at this great store in the northern suburbs of Chicago. We just sent them!" Then, few days later, I heard back from my Facebook fan that her mom had gone out of her way to pick up a Heavens to Bacon candy bar at the store I recommended. Her mom had intended to buy the Heavens to Bacon and then deliver it to her daughter during a cross country reunion. Alas, when her mom got to the store, there were plenty of our delicious candy bars in stock, but not the one she wanted. This was my mistake and not the stores’! What had happened was we had shipped the wrong candy bar flavors to the store.
I will always admit my mistakes. But, as a business owner, I believe I have to go one step farther: Once I figured out what had happened to our disappointed Facebook Fan and her mother, we shipped out a free Heavens to Bacon candy bar to her. For her awesome mother, who went far out of her way to purchase a candy bar for her daughter, we'll be sending a 9 Piece Artisan Candy Box from us for Mother's Day. Mom's like this one deserve to be honored everyday! We give chocolate to moms everywhere.